Return & Replacement:
All physical products sold on Ivory books online Store are covered under our 7 Day Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 7 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.
In order to get a defective item replaced, contact customer care through mail at email@example.com or phone at +91 7025000060 and inform them of the same within 7 days from the date of delivery.
Please note - Replacement is offered for the products sold by ivory books only.
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
If you cancel your order before your product has shipped by us, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
If your product has shipped but has not yet been delivered, contact customer care through mail at firstname.lastname@example.org or phone at +91 7025000060 and inform them of the same.
If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above.
Following shall not be eligible for return or replacement
Damaged products due to usage and soiled products.
Once you request the cancellation of item(s) in your order, it will take ivory books a maximum of 1-3 business days to cancel the order and initiate refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Ivory Books Pvt. Ltd.